Music Shop

Customer Service

E-mail us:  info@themusichouse.com

Call Us:
Order Toll Free: 1-888-88G-CLEF (884-2533)
(Toll-free in the U.S. and Canada)
Customer Service: 1-352-588-2800  

Write Us:
THEMUSICHOUSE.COM, INC.
31726 Sylvian Lane
Dade City, FL 33525
Attn: Customer Service

(for returns, please contact us by email at info@themusichouse.com)

Telephone Hours:

Our regular telephone hours are Monday through Friday 10:00 AM - 6:00 PM. 

To place an order:

Click on the item  and then  add that selection to your shopping cart.  You may change items in the shopping cart at anytime.  You may also cancel your order at any time by clicking the "Cancel" button.

The shopping cart keeps a running total of the selections you have made along the way.  When you are ready to place the order, click on the "Submit order" button.  You will receive confirmation via e-mail.

If the item you order becomes sold out or out of stock, we will email and let you know.  
Please make sure you whitelist our email address of info@themusichouse.com

Please be sure to provide us with your phone number and email address when you place an order.
We will then be able to contact you if the item you ordered is out of stock.

Secure Ordering:

The Music House online ordering system is secured with a highly reliable method of data encryption using the Secure Socket Layer (SSL) protocol.  SSL is supported by many Internet Web Browsers.  It is for encryption of all your personal information as it is transmitted over the Internet. When you enter the check out phase, the security is automatically active. Any information you enter during the check out phase including name, address, phone, email, and credit card number is all secured with SSL.

Once we receive your data it is stored in an encrypted format on servers that are secured from unauthorized access.
Browsers show secure pages differently. Please refer to your browser's documentation to see how SSL is handled.

Privacy Policy

We do not sell, trade, or rent your personal information to others. We may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.

From time to time we may send emails to our customers notifying them of specials or related products. If you do not wish to receive these types of emails directly from TheMusicHouse please email info@themusichouse.com and let us know what email addresses you want removed from our distribution lists.

Order by phone:

Place your order, entering all information except for your credit card information.  You can then call our toll-free number within the next 48 hours to provide your credit card info.  Your order will be held for a maximum of 48 hours awaiting your call.  

Call  Toll-Free: Your order will be processed directly over the phone.
                                1-888-88GCLEF - (1-888-884-2533)

Outside the Continental United States: 352-588-2800 (phone) 352-588-2900 (fax)

If you wish to Order by Mail:

Please  send personal check (U.S. Only) or money order along with your order to:

THEMUSICHOUSE.COM, INC.
31726 Sylvian Lane
Dade City, FL 33525

Availability and Backorders:

Should the item you have ordered become unavailable , we will notify you by email.  If  temporarily out-of-stock, we will include the estimated delivery date.  

Shipping and Handling:  

Shipping charges are based on the Total Weight of your order.  Most shipping is handled through UPS Ground, FedEx Ground, or the United States Postal Service.  Allow 7-10 business days for delivery.  Expedited options are available. Shipping will automatically be added onto all orders. The charges are calculated  in lbs. as illustrated in the chart below for standard shipping charges:

You can click "add to cart" on the item you are interested in and see what shipping and handling charges come to.  We also have Next Day, Second Day and Third Day service.

Oversized/Overweight Shipment:

Some items require special shipping and handling and cannot be shipped via UPS.  Those items have special shipping costs and are noted on each product individually.

International Customers:  

For Customers outside of the United States and Puerto Rico, orders will be sent by US Express Mail or US Priority Mail.. Shipping charges vary according to the weight of the package. Just click "add to cart" to see what shipping rates could be. Taxes, duties or customs/brokerage fees associated with ordering merchandise from the US will be the responsibility of the receiver.  

Delivery time:

US Priority mail, FedEx and UPS Ground within the U.S.A. will take 3-5 business days.  Expedited Service is available at an extra charge based on availability of item.  

Pricing:

Prices are listed for the Continental U.S. and are subject to change without notice.

It is unlikely that we will  have made any errors but we reserve the right to correct,  and not supply an item at a misquoted price.

Sales Tax (Florida only):

Appropriate sales tax will be added to orders shipped to Florida and New York addresses.

Method of payment:

We accept Visa,  Mastercard,  American Express,  Discover, PayPal, money orders, checks and wire transfers.  Credit cards will be charged when your order is shipped. PayPal charges your account immediately.  We do accept personal checks (U.S. only).  Company and Personal checks take 4-5 business days to clear. In certain instances such as international and highly priced items, we will need a wire transfer from your bank to ours.

Satisfaction Guaranteed:

Damages must be reported within 48 hours! ALL OUTER PACKAGING AS WELL AS ORIGINAL PRODUCT PACKAGING MUST BE SAVED FOR A DAMAGED CLAIM INSPECTION (requested by carrier).

For refunds, credit or exchanges (excluding shipping and handling charges), returned items must be in original condition, mailed and insured within 15 days. Music and whistles are not returnable. Some items may have a restocking fee.  We do not accept COD shipments or anything without a Return Authorization number (RA#) . Please call or e-mail for an RA#.


  90% of our communication is through e-mail.  We read and reply quite often in a day.  
Please don't hesitate to contact us at
info@themusichouse.com.   


 
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Have any questions or comments? Please Email us at info@themusichouse.com or
contact us toll free at 888-88G-CLEF (888-884-2533). We appreciate your patronage.

©Copyright 1997-2017 THEMUSICHOUSE.COM, INC. All Rights Reserved

THEMUSICHOUSE.COM, INC.
(formerly Port Washington Music House established 1965 in Port Washington, NY)
DADE CITY, FLORIDA 33525

Local Phone:352-588-2800         Fax:352-588-2900

We Ship Globally. USA, Canada, International.



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