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Music House Shop Reviews and Comments

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Read what our Customers have to say about us

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Thank you note

Hi Team, Thank you very much for fixing my music box. It plays beautifully and sounds even better than I remember. Thank you! Best, Audrey. 

Hi Ron, The replacement music box arrived today, and I can't thank you enough for your outstanding service, and incredibly quick service. I'm so thrilled to have this gorgeous music box as part of my life, so thank you for making it possible. All the best, Meredyth. 

Hello. The music box arrived last Tuesday. I have been out of town until today so didn't get to open it until now.  I am happy to report that it arrived in good condition and plays beautifully! That was a really nice protective box you built for it. A good thing because the outer packaging had been damaged and dented and we were a bit worried, but the inside was protected by your making that cover. Thanks for you patience and hard work in making this work again. I truly appreciate the time and effort you took to making it work again.  Thank you!

Ron, Thank you! I was mad at myself for not getting both at the same time but they are so cute it was worth it. I can't tell you how much I appreciate your email and excellent customer service and attention. I will absolutely be purchasing from your website again. Best, Sarah Gminder

Hi Music House Team, I wanted to send you a note and let you know everything arrived safe and sound. I was able to find a few minutes to play the custom discs and they sound great. Haven't had a chance to go through the original Thorens discs yet, but I'm sure those are fine as well. When I heard the custom tunes coming through the player, I became really excited to give this to my wife. I don't think I have been this excited to give her a gift since her engagement ring. Thanks again, Matt

I got the music boxes and they are perfect!!! It was a pleasure to do business with your company. You went above and beyond, and I am very Thankful. Again, many thanks! Woddie

Thank you so much for repairing my AD 30 disc player! It has been in our family for over 40 years and has never sounded better. Also the new discs are a wonderful addition to my collection. I am so happy to find a place where I can still get them!! Great service... I will definitely be speaking with you in the near future. Mary

I have become very interested in music boxes in the past few months, and have bought several. Your FAQ and information page has been THE most helpful of any reference I have found, including a book I bought on the topic!! Thank you for making this information available on the web! Suzanne

Hi Ron, I don't know if you remember talking with me a couple of weeks ago about installing a music movement in a music box I was making. I told you I would send you some pics of the finished box. Better yet, I decided to post it on The Fine Woodworking Magazine Gallery. Here is the link for you: Thanks again for your advice. I hope you enjoy the posting. Ron F

FYI received the box yesterday. It is perfect & exceeded expectations. It is indeed a keepsake worthy of a lifetime.
Again thanks for walking me through the steps & all your prompt help could not have gotten without you. Happy Easter! Maria


Received my music box today. Very fast response to my order. I appreciate that. Very happy with my choice and was more then I expected. In the future I will be placing more orders. Thank you. I love the music box. Bobbie B.

I just gave my girlfriend her music box with the custom disc for her birthday and it brought tears to her eyes! We could not be happier. Thank you so so so much. I'll be sure to pass your info along to anyone who may be looking for a similar gift. Beautiful work. Thanks again! George W.

I just wanted to thank you for helping me with this order that was shipped to Toronto Canada, to my nieces. The item was received with no problems and very swiftly. I have had so many problems shipping to Canada, but your company is the first that made it easy with no problems. The children were very thrilled with their gift!!! Thanks again, Lynda

Hello Kandi, I just wanted to let you know I received both music boxes yesterday and they are AMAZING!!!! They look AWESOME!!!!! I just love them and you guys did an OUTSTANDING JOB! I really appreciate all the time you took in helping me. Both of the boxes are so special to me and I know the recipient that will receive them will feel the exact same way. Again, thank you for everything! My Best, Linda D

I received my music box. Everything fine and Very satisfied....thanks again! Joe

I`ve got my musicbox today, it`s so amazing! Great thanking for you! I will recommend your site to my friends.

Hi Kandi and Ron, received the cake plates today. Seven days! How fast is that? Items have survived the trip to Canada. I will keep your company in mind for further purchases. Regards, Karen

Great Kandi, It looks adorable, Please send it. I'll definitely be doing business again with your company if all the employees are as prompt and courteous as you. You are definitely an asset. .Thanks, Pat

Hey Ron, The pleasure was all mine. Your understanding and patience at such a difficult time was stellar to say the least.

Wow!!! That is amazing service. Thank you so much. That means more than you can guess. Your kindness and thoughtfulness is truly a gift to us. I will enthusiastically recommend your company! I pray you and your family will also have a very happy Easter. Frances

Hello, Kandi and Ron—
You’ll recall I spoke with you on the phone last Wednesday and ordered a music box for a friend, to replace one she had been given by my mother, now deceased, which had been lost in a flood. What great service! The music box was waiting for me when I got home Friday evening.And my friend loved it.
Thanks. Good luck to you. --Bill


Just wanted to say I received my Anastasia music box and necklace today and I am delighted !! It was a pleasure doing business with you. Have a nice day. -Pierrette Cormier, Moncton NB,Canada

A special thank you to Ron for helping me locate this much sought after drum! Many blessings to you, Tina
Thank you so much and I certainly appreciate your quick response. I'm sure to order from you again soon!

Hi Ron I just wanted to let you know that I received the replacement wooden music stand yesterday and put them both together. The stand is great and I just want to thank you for taking care of this so well. Thanks again, - Bonnie Sidlofsky

To my friends at the Music House –
I cannot tell you how delighted I was with the parcel I received from you on Monday evening – I never imagined my rather complicated order would arrive so quickly and easily, and your kindness in including a little “something extra” was just overwhelming to me.
I apologize for not contacting you sooner, but it has been a difficult week and I did not have a chance to actually try the discs until today. They are, as I’m sure you anticipated, absolutely perfect – the arrangements are lovely and each one plays superbly on my machine. (I was particularly pleased that the custom discs turned out so well – and astonished that they cost no more and took no longer to produce than the regular discs!) And what can I say about my “early Christmas gift”? Not only is it a little gem, but the fact that you would even think to make such a gesture was a gift in itself – one that I will enjoy “showing off” by including the package and your lovely note prominently among my Christmas decorations!

Truly, I needed a lift this week, and a treasure chest of musical delights was just what the doctor ordered. Once again, thank you from the bottom of my heart for both your exceptional service and your extraordinary kindness. I hope you will not mind hearing from me again when it’s time to add a few more discs to my collection!
All the Best, Debbie A.


Dear Kandi
My orchestra arrived today and I just LOVE them - and they look fabulous on my coffee table – I am over the moon.
Many Thanks - Pat O

Dear Ron,
Thank you so much for your help. The package got here the afternoon I spoke with you. It was absolutely perfect. We gave it to our daughter tonight and she was thrilled, it's her new treasure. She sat it next to her bed and wound it again and again until she fell asleep. Thank you so much for your help. When it's time to add another musical treasure to her collection we'll be contacting you again. Have a great day. .Sincerely, Ambra

On behalf of the Graduating Class of 2012, the seniors of North Shore Hebrew Academy High School would like to thank TheMusicHouse.Com, specifically Ron, who kindly assisted us in designing and purchasing our thank you gift to our headmaster, Dr. Daniel J. Vitow. The “Framed Baton Award” came out so beautiful and elegant and we are sure he is going to love it.Thank you again for your help.We are so pleased to have found your company in time of need. Warmest Regards, --The North Shore Hebrew Academy High School Class of 2012

I have recieved my order [for a customized disc] and it exceeds my expectations. Thank you so much for working with me through this whole process. All the best! Paul B. TX

Just a brief note to say the bell chime arrived safe and sound and ON TIME, in fact on our anniversary. I could tell you a horror story about another FL company that sells chimes and the hoops they put me through for this bell chime....never did deliver, nor respond...but took the money, fortunately I paid with PayPal and they resolved and refunded....never heard from Chimes and More....Bad business at worst, bad business practices at best. So took a step of faith and ordered this from you, as it is the ONE we wanted and voila, Music House = Good Business practices and a GOOD business!!!!! Thank-you so much!!!!! Smiles from Idaho Onalee S. ID

Got the music box movement and it's exactly what I'd hoped for. Thanks for taking the time to find the swiss version, it's greatly appreciated. My four year old daughter is on a Sound Of Music kick so I'm building a music box for her birthday. - Regards, Joshua T. PA

Goodday, The globe came with the mail today. It is fabulus. Thanks for the service and i will order the next time with tour compagy. Greetings - Rene K. Netherlands

I just received my tiny violin and flute and I love them! My doll and I thank you!
Jayne B. NJ

We have received the box and the wife is very pleased with it. Many thanks for your assistance throughout the ordering process! Cheers, June W. NJ

The items ordered have all arrived and in perfect condition. Thank you for the excellent service. Regards
Ben R. Australia

The violin brooch arrived safely yesterday, it is just as advertised and we are very pleased with it. Good to do business with you. Kind regards.John W. Australia

I want to thank you very much for the extra efforts taken to insure that Dan’s gift arrived on time. It arrived sometime over the weekend and was in hand on Monday morning. The presentation went very well; you guys helped make the day for a very deserving guy. Thanks again for all your help. Bill H. CO

I just got off the phone with my friend in Maine who received your musical carousel. She said the carousel was the most wonderful gift she has ever received. For someone in their 80's, that is saying quite a lot. She said she turned off all her room lights last night and turned on the carousel, which sent her back in time to when she was a child. She was singing along with the tunes while speaking to me on the phone. Thank you for providing such a happy memory for my friend.
Jolene M. CA

I have received the music box, it is beautiful and I wish to thank you for all your help.1 Samantha M. Australia

I received my music box in time for Christmas and I just wanted to thank you a lot for your work. I will surely come back soon and buy another music box. Thank you a lot for your answer and for the wonderful item.
Christelle S. France

You guys are the greatest in the products you sell and the communication you have with the customers. Great quality and great attention to detail. The item was received Saturday and we will present it today. Thank you again and may you all have a great Christmas and an even more prosperous New year. Daniel L. S. NM

Thank you so much for sending my order for when I needed it!! It was for our son's graduation from the police academy and he REALLY loved it! Your customer service is excellent and I would recommend your web site to anyone! Thank you again, Judy R. 12/08 PA

The box arrived to me after 3 days exactly,it is in perfect condition,I'm very pleased with my purchase and look forward to buy from you again.Thank you and keep up the good work.
Mohammed H., Amman-Jordan

The music box just arrived last night and is simply beautiful. It was the perfect gift. Thank you so much.
John M. ,VA

I received the box today. It is more beautiful than I had anticipated. Thank you all so much. It has been a pleasure working with you. Merry Christmas to you. Deborah G. NC

Just a quick note to say I received my Music box yesterday, safe and well. Thanks heaps I love it.
Jenny K. Australia

Just want to let you know that the music stand arrived yesterday, and it's gorgeous! Thanks so much! Take care!
Ruth C. NY

Wow,I received the bear today and I am thrilled!!!!Thank you so much for going the extra mile on the transaction. You were so very nice to talk to on the phone and I received the box(intact) this afternoon as promised. I'm so grateful. Thank you again,Trish C. MN

We received our music box yesterday and just wanted you to know we are really pleased with our purchase. It is exactly what we expected! We just wanted to thank you for all of your help in making it happen. Best Regards, Carol L. TX

Just to let you know, I received the music box for my daughter yesterday and am very pleased with how this order was handled. Not only did you keep me informed, but also that it arrived much sooner than expected and it's absolutely lovely! Just what I had in mind. Thank you so much.
Barb B. 04/07 PA
My harp holder is here . You're pretty fast ! Even if you ask me if I wanted to wait two days ....
So thanks ! And i'll come back . Your new french customer. Patrick E. 03/07 France

I would like to let you know, that I received my order (Tiled Collection) and, I am very pleased. The product itself is beautiful and the packaging is very good. Thank you. Lori M. 12/06 OH

I just received the music K & M music stand (10065) ordered earlier this week and I wanted to let you know it's great. Beautiful quality, and perfect for our family room. It was more expensive than the $15 folding option available locally, but I think well worth the investment. Thanks for your advice and the great product! Trudy B. 11/06 NY

I look forward to purchasing more music boxes from you in the future and I will most definitely recommend you to everyone I know!! Shelley S. NY
I wanted to thank you all for the beautiful music boxes that you sent to my nieces, in Hawaii and California. The girls absolutely loved them! They arrived so beautifully wrapped, too! Thank you for making my family so very happy with these exquisite and timeless music boxes! All my best, Anne S. WA


The parcel arrived well. The music box is superb. Thank you. Laurent D. France

I am writing this to let you know that your customer service is superb. I sent a package to California and for some reason it was refused and sent back. I am guessing it went to the wrong address. A representative from your customer service department called me immediately and informed me that they resent the package. She then continued to track the package for me in addition to taking my calls of concern. I am pleased to say the package arrived safely and was even more pleased when she called me to give me that information. I commend her on her attentive, excellent customer service. Thank You, Trudy C, NY

Received my order today -- and thanks for your follow-up phone call ... your attention to customer service is most appreciated!!
I'm looking forward to spending a few hours listening to beautiful music ... Thank you again! Marianne D. CA

Thank you so much for you attention to this order. I certainly appreciate that in such short notice that you were able to customize the music box and ship it. Hopefully we will contact you for other gift occasions. Doreen M. MA

Thank you for having the music box delivered to me in plenty of time. The music box is wonderful. Ray M. NY

We received the music box in good condition and the wedding went well. Thanks. Andy D.

Hi there! Just letting you know that my order arrived today and the children's musical instruments are adorable! Thanks so much for shipping so promptly--my niece will be so excited! Leah P.

I received my fountain yesterday, I am ecstatic! Many thanks for being so efficient! Kind regards from France, Mahine B.

The music box arrived today. I am very pleased with the item and the service is superb. Thank you, Rick K. Canada .

I just wanted to let you know the CD arrived today and it's great. Just what I needed for my granddaughter's performance. Thanks,John R.

Thank you, for your update and great service. We sent Chauncy and his "Sunshine" off today to be the star of our grandaughter's first birthday celebration. Thanks again for all of your help with this special gift. Sincerely, Patricia P.

Thank you for your very efficient service. The Carousel Music Box received today is beautiful. Thank you again for your quick and reliable service. I shall be ordering again. Sincerely, Joe K.

Thank you for your quick respone and speedy delivery of the Toy Box Music Box which I received today in excellent condition. I shall anxiously await the delivery of the World's Fair Music Box in the near future. Thank you for your efficient service. I know I will be placing more orders with your company. Joe K

I, and all grandmothers all over the world thank you :) Iris V. GA

Our order arrived much to our surprise and also, delight. Thank you for your assistance.BD M.

I just recieved my order and I just wanted to tell you that it is perfect. It is a birthday gift for my best friend and she will love it. Thank you. Lisa S.

Thank you very much! I am surprised that you moved so quickly, especially with the different music of the wedding march in it. I like your web site and have listened to the song. That is very nice to be able to do. I am establishing a tradition by giving this to my wife, where I will be back for more of these music boxes to build her a life time collection. Thanks again, very much! Cole B.

This is what I call first-class customer service. Thank you very much. Best regards and warmest wishes for a happy and prosperous New Year to all your staff,James B. R. NC

I received the two boxes (award whistles) yesterday. They are beautiful. Thank you for your service
Trina R.

Received in great condition. Enjoyed doing business with you and look forward to doing more.
Bill C.

Received the music box of Friday. It was exactly what my wife wanted. Simple yet elegant!
Thank you for your help and prompt service. Sincerely, Scott

Thank you for the prompt delivery! The wedding gift went wonderfully and my "wife" and I are planning on the box to be a keepsake for generations to come. Thanks again. Jed T. 06/04

Just got the drum! Its so wonderful! My daughter is going to be out of her head...that is, if I can keep it away from her father! Thank you! Sandra P. 10/03

I recently ordered a miniature guitar and have received it already. Thank you for your extremely quick service. I will be doing more business with you in the future and will tell my friends how professional your company is. It has been a real pleasure doing business with you. Thank you again, the guitar is adorable and my friend will just love it. Sincerely, Kathy H.

Thanks for getting the order out. It arrived Friday afternoon, and I installed it in the box my son had made, just in time for the wedding that afternoon. I appreciate your service, and look forward to doing business with you again. Perry W.

I recieved the order today and they (round transparent music boxes) are beautiful. I can't tell you how happy I am to have found you. Thank you, Suncerely, Becky T.

We received the order, and I'd just like to thank you for getting it to us so quickly. It was beautiful, and the band members were able to present it to their teacher the night of the concert. I can't thank you enough for your help with this! Chris D.

I am just thrilled with the trumpet and want to thank you for exquisite service. I received the package today and the piece arrived in perfect condition. Much success to you and the company. Sincerely, Lisa B.

You'll probably enjoy this story about what I need it (blue note chimes) for. I have three small Maltese dogs. A friend told me, about 6 years ago, that I could teach them to ring a wind chime as a bell when they wanted to go out. I tied my first Blue Note at doggie height, rang it every time I took them out, and a week later I heard a "ding." My dog, Bailey, has been ringing it ever since. He's taught two other puppies that we brought into the family over the years. We have a vacation house that we started taking "the boys" to this Spring, and so we need another "go outside bell." I found you on the internet, and was really happy to find the identical wind chime. Thank you so much. Karen, Bailey, Frankie, and Mr. Woof. CA.

I just wanted to drop you a note and thank you for your prompt service concerning my Christmas order. I had placed the order quite late, and it arrived right on time. I appreciated that immensely. You were also out of stock on the Red Toy Electric Guitars, and had replaced it with the Blue, wondering if that was acceptable. It was quite acceptable, and I thank you for taking the initiative and sending it, knowing that time was short. I was completely satisfied with your service, and I hope to be purchasing from you in the future. Thank you again for your efforts and have a great New Year. Sincerely, Bob B.

Before Christmas I ordered 4 12 1/4" Christmas discs to play on a Regina music box I recently purchased. I am thrilled that the discs played on the music box sounded wonderful. I hope to order a couple more discs in the future. Thank you, Debra T. Wilmington, IL

I received the music box and it is beautiful. Your service was great and I appreciate how you followed up on everything. Working with you and your business was a very pleasant experience. Thank you, Eric J.

Just to let you know, I received my order and am DELIGHTED with the instruments - they are such well crafted miniatures, I know I'm hooked for sure. Best regards - Marie W.

Thank you, for your follow-up on my earlier telephone call. It's refreshing these days to do business with somebody who follows up on things....and this matter was important to me, because the music box was the center piece of some Christmas celebrations are planning. Thanks, again! Kenneth G.

Hello to the staff at the Music House: The stand arrived Friday afternoon in time for our event. Many thanks for your attention to this matter. I could not have been more pleased with your service. Bill P.

I just ordered a toy violin on your website--thank you for making it such a fast, easy thing to do! I've ordered lots of things recently for Christmas, and your site by far was the most user-friendly and FASTEST! I appreciate that! Pam N.

Just wanted to say thank you for your quick turn-around time. the whistles are perfect as is your service. have a great day. Arlene Z.

I just wanted to let you know how delighted I am with my little piano telephone. It arrived today, and I have installed it and it works perfectly. Barbara P., Australia

We received the trumpet today. It arrived in perfect condition. Thank you for being so nice. If other parents are interested, I will tell them about you all. Butch I.

This is a wonderful website and everything is easy to access and has great descriptions. I'm impressed with the quick shipping also and fast replys. I will definately use this again and tell others. Thank you so much!! Kari H.

Thank you for your diligence in keeping track of this order. We have received the music stand and it is lovely. Thanks again. Linda M.

The angel music box arrived on August 6th just in time for the birthday surprise! He put a ring inside and asked her to marry him...she said yes! Thanks again for your GREAT customer service... :) Penny A.

I just wanted to say how pleased I am with the toy violin I got from you! It was exactly what I wanted for my grandson's birthday! I also wanted to thank you for your prompt service...I only called Monday and it arrived yesterday! The lady I spoke with on the phone was very pleasant and I enjoyed doing business with you! Thank you again! Norma W.

Thank you very much for the notice, I am pleased to tell you that today I received word that the package arrived successfully. I look forward to delivering the windchimes to my mother, who has wanted them for a very long time.
Please also be advised that it was a pleasure dealing with you. I tried to order these chimes from another business operating over the internet and was met with a hostile and defensive customer service representative who was entirely unconcerned with addressing my concerns. After such a frustrating experience, I am pleased to have had such pleasant and successful dealings with your business and think that your service should not go uncomplemented.
Thank you again, Margaret C.

My order arrived on Friday. Thanks for having a web site, a toll free number and quick service.

Thanks for not having a web site where one must wade through level upon level to not find what you are looking for anyway. Great way of having lists, and then pictures on what is of interest to you. I actually stayed and looked. Will be calling live later. Mike
The Music Box and the individuals who received it as a gift just love it. Thank you. Peggy D.

I received the Music box and am very pleased with it. I'm sure my wife will love it. Thank you for making available such quality products. Sincerely, Derek R.

Thank You for your help. I am now finished with my Christmas shopping. I will keep your catalog handy for future gifting. This box will make one special person very happy. Happy Holidays! Claudia L.


You've been a real treat to work with and I can't wait to give Susan the music box - Thanks Again!


My order arrived as promised on Saturday - I succumbed to a little pressure and allowed Susan to open this gift early - It's gorgeous - everything I expected! Thanks again - you'll hear from me shortly as I order a couple new disks! Also, if you have anyone up there questioning how useful your internet site is - I can attest to how easy to use and professionally set-up it is - A Class Act all the way!! Joe B.


I wanted to let you know that I received the music box a couple of days ago. I am extremely pleased with it. It is more beautiful than I thought. I really appreciate all the help that I received. Adding Pachebels was the perfect touch, and I know that come Christmas morning, the lady that receives this will be very happy. Thank you again. Sincerely a pleased customer, Jacob S.


I just wanted to thank The Music House for a VERY well received Christmas present. Your music box was beautiful and it was a tremendous success. I just wanted to thank you and let you know I have told my family and friends about you guys. Thanks again. A Very Satisfied Customer. Brian C.


I would like to say real quick before I end this email that you have a very impressive collection that is the best on the internet and I have visited a lot of sites. Keep up the great work. Dave


You have been very helpful and i'm glad to have dealt with you and the music house. Take care. Jeff L.


Thank you for your email, and I look forward to receiving my new music box. I really appreciate the way you do business, and I plan to tell my friends about your company. Take care, Lauren J.


I received my music box works yesterday, all in good order. I wish to thank everyone at the Music House for their excellent service. A special thanks to Tony for his mechanical expertise - The old box never sounded so good and it does have excellent tone. Sincerely, Paul E.


The singing bird snuff box arrived daughter loved it and so did I...thank you again for getting this order out to me so quickly. Sincerely, Judy T.


I would like to send my sincere thanks for a job well done! My wife loved the music box (it's not the one she described to me, but in her opinion it's better). Your customer service is outstanding. I took a shot in the dark sending you the email that started it all, but it paid off. I checked out website after website and yours really caught my attention; you all know what you're doing. Thank you, Mike


Thank You for your prompt service. It is greatly appreciated and there will be a big smile on my grandson's face Saturday for his birthday. Star C.


The new music box arrived on Friday, and my daughter is just delighted. Thank you so much for all of your help. Sincerely, Anne P.

Thanks for following up. I'm so glad that the rose was shipped out! Thanks for letting me know. I spoke with our client on Friday, and I know that receiving the music box from us will be a positive influence on our relationship with her.

You and your staff have been so helpful... I know without a doubt that your company will be utilized again when we require special gifts for our clients. Many, many thanks..... Lori R.

I received my order in time. The boxes are lovely and the music is delightful. I'm thoroughly pleased.

Thank you so much for the great service. I picked up the drum today....... my son and I will have a lot of fun with it.... there was no problem with customs. I will definitely be ordering from you again in the future. You don't know how much I appreciate the attention you gave my order. We moved to Langkawi (an island off the northwest coast of Malaysia, right on the Thai border) from New England and have found it excruciatingly difficult to get what we want here. I just spent the last two weeks trying to get an outdoor playset sent here.......and failed miserably. I ended up flying to Kuala Lumpur (the capital of Malaysia) where there happens to be a ToysRus store (for all the Americans there, no doubt) and bringing a playset back with me on the plane...... It seems that shipping items within Malysia is extremely expensive; it's cheaper to send something from the states... but then you have the size restrictions and these outdoor playsets can be quite large. This island is very, very limited. There weren't any paves roads until about 6 years ago! Now it's a booming tourist retreat. Once again, thank you so much, Gina P.

Just a note to say I received the music movement and thank you very much it's the prettiest movement I've ever heard.  Thank you once again. Mark S.

Received the music box today. It is just what my daughter wanted! Thanks so much for the good service. I will be a return customer. Happy holidays, Joann H.

Just a note(in case I forgot) to let you know I received the music boxes yesterday. I am very happy with them & I am sure my daughter & daughter in law will love them. Thank you, Marlene D.

Hello, I just wanted to inform you that I got my Heart Inlaid Music Box and it is exaclty what I wanted.
Thank You for your help. Patrick B.

Received the drum set and my nephew was delighted, it was a beautiful drum set, sight unseen when ordering , I thank you for your assistance, I was tentative about ordering over the internet, but very pleased with the end result and your service...thanx again. Judy P.

Hey Ron, Got the movement today, thank you so much for the fast service and the excellent product, and for your time on the phone last week... I REALLY appreciate it!! It took me all of five minutes to do the swap then...tears -
We haven't heard that box play in about 20 years!!! Thank you again!, Dan  

Ron, I've been meaning to email to tell you that the musical carousel was received in perfect shape--and I can't see any damage to the little bird on top. I can't thank you enough. I would have emailed sooner, but we've been beset with dire health issues that have sent my husband and me reeling. I haven't put it back together as I will be bringing it to Maine and it is so perfectly wrapped, I decided to keep it that way--except for viewing the little birdie on top.

You do amazing work. Although I left you a Google review, it seems insufficient for the care you took of me and this carousel. You have been the bright spot in my last month.  Warm regards, Deborah H.

Thank you for your prompt and complete reply.  Just as an editorial, 99+% of responses are not complete OR they do not answer the customer concerns. Certainly you & TheMusicHouse are the top of customer service & satisfaction,
 With Kindest Regards, Woody


Ron and Kandi -
The music box arrived.  It is exquisite!  It is like a jewel. The workmanship is superb.  The marquetry and wood are beautiful. The music is enchanting!
Thanks so much for all your time, work, and care.  The music box is everything I hoped it could be.
With much appreciation, thank you, Milt

Hi Ron,
My new windmill music box was delivered this morning by Canada Post, and I am thrilled!  It looks even better than on your website.  Thanks to your very careful packaging, it arrived safe and sound.  Canada Post didn't charge me anything, so they must use a different process than couriers, like UPS and FedX.  I was once charged about $40 by a courier for an item shipped from the U.S., for "customs brokerage", or some such thing.  So I'm very glad that your website's shipping information reminded me of that, and you offered USPS.

By the way, this musical windmill is a special gift for a dear friend here in Canada, who had spent some very enjoyable time in Holland in her younger years.  I'm sure she will be thrilled this Christmas. Thank you again, for your personalized support with my questions about this shipment.  When I ordered, I should have remembered that COVID has slowed everything down. Things will get better soon, as more people get vaccinated.
I've bookmarked your website for future purchases!
Thanks again, John

Hello Kandi. I wanted to let you know the music box arrived today and was in
perfect condition. I played it and I am sure it will make a little girl
happy. Thanks for the great service.

Thank you for being involved with your customers.  That is definitely refreshing!

Hi Kandi
The music box arrived today.  It is just beautiful and the engraving is lovely.
I am so pleased with it.
Thank you.  Claire 

A note of thanks for your great customer service.  The windup key fits perfectly into the Hummel music box.
My Granddaughter will smile for years to come having this little music treasure as a keepsake.
Thanks for going out of your way to be of service,  Jan

I received my little music rowboat today. I'm so so so happy to see it rows and sings again.
You are my hero! Thank you so much for hanging in there and fixing this kind old but important stuff for us!
I wish you the best and please take care! Thank you again!
-Jiang Fri, Apr 7, 2023    

Hi Ron!!!
I just received your parts for my vintage jewelry box!!!  It means so much to me that you took the time to send me the parts to fix my mom’s special jewelry box that my dad gave her. They were married 72 years!  I took care of them myself for 8 years.  Dad with Alzheimer’s and mom with Lymphoma.  Needless to say, I’m heartbroken they are gone. Having this box of my mom’s warms my heart.  Thank you for helping me so much. I appreciate your kindness. 
Always, Nikki -  8/11/2023

A Google Review * Sept 2023
I contacted Kandi and Ron about repairing a Pooh Bear music box that had broken. It was a highly sentimental piece from my daughter's childhood and she was near devastated when it broke. On the phone with me (in North Carolina), Kandi (in Florida), finds a similar box she has that plays the exact Winnie the Pooh melody! I mailed off my Pooh box to them; it was received and repaired with their working mechanism the same day, and I just received my Pooh box back, working like nothing ever happened! I can't give this review enough stars, and Kandi and Ron remind me that  there are wonderful, amazing people in this world that will go above and beyond to help someone.
Beyond grateful!